WHO WE ARE
We are JF Group, a company registered in Malta. Our company registration number is C57383 and our registered office is 81, Vinci Buildings, B. Bontandini Street, Birkirkara BKR 1732
How to contact us – You can contact us by email at mailto:[email protected]
How we may contact you – If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking.
“Writing” includes emails – When we use the words “writing” or “written” in these terms, this includes emails.
TERMS OF SALE AND CONDITIONS
Invoices are charged in advance (by credit cards, bank transfer and online payment gateways) or upon completion of the service requested via an invoice which would have been sent by one of JF Group’s team members. Damage policy
JF Group does not accept any liability for Loss, Damage or Theft at the location of the property in the order as a result of the JF Group team accessing the property to perform their duties. Our team will do their best to ensure that utmost care is taken when servicing said property; however, sometimes accidents can happen. In this case, we highly recommend that all households have the relevant insurance in place to cover any loss including theft or damages caused as a result of the service provided.
At JF Group, we stand behind our services. If you are not satisfied with the job, we will be happy to understand your dissatisfaction and we will discuss together to find the best outcome of the situation. Any issue must be reported within 24 hours of completion of the service. We will then attempt to rectify these issues. JF Group does not refund the amount paid, but we do make sure we finish the task to your satisfaction.
Promotional codes are handed out by JF Group, at JF Group’s discretion, to groups of Users or individual Users via various means of communication, included but not limited to, newsletters and social media. They may be redeemed directly at invoice stage.
Time is valuable for both clients and JF Group. That’s why we have introduced a Cancellation Policy for both clients and JF Group, which also covers rescheduling. By accepting our terms and conditions, you accept the conditions set out in this cancellation policy. If a client cancels a job our team loses their income and it disrupts their schedule. Clients’ cancellation fees cover our time and costs.
Your acknowledgement of an agreement to JF Group’s cancellation policies and cancellation fees: If you have selected a JF Group Service, you can reschedule any service appointment for free at least 48 hours in advance of the scheduled start time or request a full refund. If you reschedule between 2-47 hours before a scheduled Professional Service appointment, you will not be eligible for a refund, only an appointment rebooking, and at our discretion, charged a fee proportional to the disruption. If you reschedule during the 8 hours before a scheduled Professional Service appointment, you will be charged the full Professional Service amount without the service taking place. This cancellation policy applies both for one-time Professional Service bookings and for recurring Professional Service appointments.
Acts of God Situations
Unfortunately, we realised we can’t control mother nature. For that reason, we do not offer any rain checks. Please make sure you check the weather before you book an appointment.
Clients are to remove all personal belongings such as cash, jewellery and other personal items. JF Group will not accept liability for any loss or damage whilst the service is undergoing.
We reserve the right to take debit/credit card details to secure a booking.
All services are decided and booked at owners’ own risk.
If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Booking Terms and Conditions are governed by Maltese law.
Updated: 02th of August, 2023
What are cookies?
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access the Service, we may place a number of cookies files in your web browser.
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
In addition to our own cookies, we may also use various third-parties’ cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies?
You can learn more about cookies and the following third-party websites:
Network Advertising Initiative: http://www.networkadvertising.org/
Last updated: 2nd August, 2023.